At Optimum Outcomes, Inc., we understand that you can’t afford to sacrifice quality when you outsource your bad debt/aged receivables. That’s why we have designed our workflows, technology and control reporting to set a new standard for customer service, boosting both performance and patient satisfaction. And every one of our customer service representatives is carefully selected, rigorously trained and closely monitored. You can count on us to provide quality caring for your patients and your team because we listen closely, communicate frequently and exceed expectations regularly
Health Insurance Portability and Accountability Act (HIPAA)
We understand the intricacies of HIPAA and how the regulations affect our technology and operational requirements. Every one of our employees completes HIPAA compliance training and demonstrates understanding of the requirements before being permitted to service an account. All Optimum Outcomes workflows and technology interchanges have been built for HIPAA compliance.
Each of our Bad Debt agents continuously participates in FDCPA training to obtain and maintain FDCPA compliance.