"We have definitely seen the difference the new leadership has made and we applaud them for building an entirely new brand that aligns with the goals of their clients. At the end of the day, it is all about the outcomes Â– for the patient and for us.Â”
Optimum Outcomes uses a centralized, technology-based targeting strategy to increase revenue recovery for our clients. There is no single account ownership by Optimum Outcomes representatives. Instead, custom workflows are configured based on criteria such as financial class, denial type or account status, and the system routes accounts based on follow-up needs and timing.
The representatives work accounts as directed by client-specific Help Text, which guides their interaction with each patient or payer. This operating model reduces hold-times and abandoned calls as well as increases specialization and efficiency.