Bad Debt / Aged Receivables
Optimum Outcomes, Inc. is the licensed collection agency division of Optimum Outcomes, LLC. Optimum Outcomes, Inc. employs the same technology and Patient Focused approach for bad debt account resolution that we use in our self-pay program. And, as always, we handle our interaction with patients/guarantors of bad debt accounts with care and compassion.
Customized, Integrated Solution
Our innovative integrated solution is custom-tailored to meet your specific needs. We maximize recoveries and patient satisfaction by:
Using our Patient Focused approach to maximize revenue while treating patients / guarantors with respect
Applying a customer service philosophy centered around educating patients on why they have an outstanding balance
Minimizing hold time and abandonment rates
Customizing processes and scripting
Utilizing intelligent mailing
Providing integrated payment portal and posting
In addition, our debt account resolution due diligence services include:
Adverse credit reporting
Third party liability account resolution
Knowledgeable, Respectful Customer Service
We employ a rigorous process of selecting and training top quality customer service representatives, and a Pay for Performance Program that promotes both account resolution and patient satisfaction by rewarding performance on three measures: quality assurance, positive outcomes and attendance. All calls are recorded, and recordings are randomly audited by an external quality assurance firm to ensure our agents are sensitive and respectful in their communication with patients. In addition, each of our Bad Debt representatives must pass the ACA International FDCPA Skills Exam, and each representative receives ongoing regular compliance training.